Shipping policy

Thank you for shopping with WarmCat. Below you will find important information about our shipping process.

Shipping Destinations

We offer free shipping to our supported destinations, as available at checkout.

Order Processing

Please allow 3 business days for order processing after payment is confirmed.

Shipping Times

For WarmCat™ heated cat pads, estimated delivery takes 6–12 business days after processing.

Please note that these transit times are estimates and not guaranteed.

Shipping Costs

Shipping is free to all the destinations listed above. No minimum order value is required.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take time to update after shipment.

Customs, Duties and Taxes

If customs duties, import taxes or other import charges apply to your order, you are responsible for paying them. These charges are not included in the product price or free shipping and may be collected by your local customs authority or delivery carrier.

Lost or Delayed Packages

Delivery may be affected by shipping carrier delays, customs clearance, weather conditions or other external factors.

If your package appears to be lost or delayed, please contact us at warmcatus@outlook.com with your order number so we can help investigate.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is provided and the package has already been shipped, we may not be able to make changes.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: warmcatus@outlook.com